TERMS OF USE: VIETECOMMERCE PTE. LTD.
Effective date: 28 Aug 2025
Entity/Operator: Vietecommerce Pte. Ltd. ("Vietecommerce", "we", "us")
Registration No.: [Registration No.] • incorporated under the Singapore Companies Act (Cap. 50)
Registered address (mail-only): 3 Coleman Street, #03-24, Peninsula Shopping Complex, Singapore (179804) (service address for correspondence only; no
returns and no walk-ins.)
Office (support hours): 9:00 AM – 5:00 PM (Vietnam Time | GMT+7)
Website: www.squad4gear.com
Contact: Support@squad4gear.com +1 208 654 1886
GLOSSARY
"AUP (Acceptable Use Policy)": Rules prohibiting abusive/illegal use, exploitation of vulnerabilities, unlawful
scraping, infringing/hateful content, and refund/chargeback abuse.
"Buyer Protection (PayPal)": PayPal dispute windows available to buyers; these Terms do not limit such rights.
"Delivered": Carrier-confirmed delivery status (scan/GPS/signature) indicating transfer of risk per these Terms.
"DMCA": U.S. Digital Millennium Copyright Act; our notice-and-takedown procedure for copyright claims.
"Dropshipping": Sales model in which the merchant holds no stock; a fulfillment partner manufactures/ships
directly to the customer.
"Fulfillment partner": Third-party manufacturer/packer/shipper designated to produce and deliver orders.
"IP (Intellectual Property)": Rights such as trademarks, copyrights, designs, and publicity/image rights.
"Mail-only service address": Correspondence-only address; no returns and no walk-ins.
"POD (Print-On-Demand)": Made-to-order production after purchase; may include customization.
"RMA (Return Merchandise Authorization)": Approval code and return workflow; warehouse address is disclosed
only after approval.
"UGC (User-Generated Content)": Designs/content provided by customers for POD fulfillment.
1) ACCEPTANCE
By using www.squad4gear.com or placing an order, you accept these Terms and the referenced policies (Privacy,
Returns & Refunds, IP/DMCA). If you do not agree, do not use the site.
2) SERVICE MODEL & PAYMENTS
POD dropshipping: orders are produced/packed/shipped by designated fulfillment partners.
Payments via PayPal (and other methods if published).
Buyer protection: Nothing here limits your PayPal Buyer Protection windows where applicable.
3) ACCOUNTS & ELIGIBILITY
You must be 18+ and legally capable. Provide accurate data and keep your account secure.
4) ORDERS & ACCEPTANCE
Orders are an offer to buy. We may decline/cancel (before shipment) for mispricing, stock issues, fraud risk, or
policy/legal reasons. If cancellation is our error, we will refund in full.
5) PRICING, TAXES & CURRENCY
Prices typically exclude taxes/duties/import fees; the recipient may owe such charges. FX rates/fees are
determined by PayPal/card issuers.
6) PRODUCTION, SHIPPING & DELIVERY
POD lead-times depend on product specifics and partner workload; transit depends on carrier/destination. If no
delivery timeframe is stated, we endeavor to deliver within 30 days; if a delay is expected, we will seek your consent to a new date or refund undelivered items. Risk of loss passes on carrier confirmation. Minor print variances may occur. Multi-parcel shipments may occur.
7) RETURNS & REFUNDS (SUMMARY)
The Singapore address is mail-only; no returns/walk-ins.
RMA required: contact Support@squad4gear.com within 7 days of Delivered (no later than day 14) to obtain an RMA number and the warehouse address. Parcels without RMA or sent elsewhere may be refused; no COD.
Accepted scope: manufacturing defects, wrong/missing item, transit damage (with evidence).
Not accepted: change-of-mind, customer-chosen wrong size, minor color variance inherent to POD.
Mandatory rights preserved: consumer protections in your jurisdiction (e.g., EU/UK rules for faulty/non-conforming goods; POD customization exception) and PayPal Buyer Protection remain unaffected.
See details: Returns & Refunds Policy at /returns.
8) INTELLECTUAL PROPERTY & UGC
All site content is owned by or licensed to us and cannot be reused without written consent. If you upload designs for POD, you warrant rights and grant us/our partners a worldwide, non-exclusive, fully paid license to reproduce, resize/reformat, print, and deliver solely to fulfill your order. We may refuse unlawful/infringing/hateful
content.
8.1 Third-Party Trademarks (e.g., “XYZ™”)
References to marks like “XYZ™” are descriptive only (compatibility/inspiration) and do not imply affiliation, sponsorship, or endorsement. We do not use third-party logos/artwork/assets without authorization. Takedown requests are handled under our DMCA/Notice-and-Takedown procedure.
8.2 Anti-Counterfeiting & IP Violations
Zero-tolerance for counterfeit and IP violations. We may suspend/cancel orders and refuse service; where appropriate, we may cooperate with rights holders/authorities.
9) QUALITY WARRANTY & LIMITATION OF LIABILITY
POD items meet ordinary production standards and the ordered model. The site is provided “AS IS/AS AVAILABLE”. Our total liability per order will not exceed the amount you paid for the affected items.
10) FRAUD PREVENTION & CHARGEBACKS
We cooperate with PayPal and anti-fraud tools. Abusive chargebacks may lead to refusal of future service and lawful collection actions.
11) EXPORT CONTROLS & SANCTIONS
You are not in a comprehensively sanctioned territory nor a denied party. We may refuse/hold/cancel where required by export-control/sanctions laws.
12) GOVERNING LAW & DISPUTES
Singapore law governs (no conflicts rules). First, 30-day good-faith negotiation; failing that, non-exclusive jurisdiction of Singapore courts. Mandatory consumer protections in your residence jurisdiction remain unaffected.
13) CHANGES; AUP; FORCE MAJEURE; ASSIGNMENT; SEVERABILITY; E-NOTICES
We may update Terms by posting a new effective date. You agree to an Acceptable Use Policy prohibiting exploitation of vulnerabilities, unlawful scraping, infringing/hateful content, and refund/chargeback abuse. We are not liable for force-majeure events. You may not assign without our consent; we may assign in corporate reorganizations. Invalid provisions do not affect the remainder. You agree to electronic notices and records.
